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Privacy Policy

Last updated: January 2025

Introduction

Helivio Health Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (heliviohealth.com) and use our services.

For product-specific privacy information, please refer to the privacy policies of our individual products:

Information We Collect

Website Visitors

When you visit heliviohealth.com, we may collect:

  • Server logs: Standard web server information including IP addresses, browser type, referring pages, and timestamps. This data is used for security monitoring and aggregate analytics only.
  • Cookies: We use minimal, essential cookies for website functionality. We do not use tracking cookies or third-party advertising cookies by default.

Contact Form & Communications

If you contact us via email or through our website, we collect:

  • Your email address
  • Name (if provided)
  • The content of your message

This information is used solely to respond to your enquiry and is not shared with third parties for marketing purposes.

How We Use Your Information

We use collected information to:

  • Operate and maintain our website
  • Respond to your enquiries and communications
  • Monitor and improve website security
  • Understand aggregate usage patterns (without identifying individuals)
  • Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers: Third parties who assist in operating our website (hosting, email services). These providers are contractually bound to protect your data.
  • Legal requirements: When required by law, court order, or governmental authority.

Third-Party Services

Our website may use the following services:

  • Hosting: Vercel (for website hosting)
  • Email: For responding to contact form submissions

We do not use advertising networks or sell data to data brokers.

Cookies & Analytics

By default, we use only essential cookies required for website functionality. We do not use tracking or marketing cookies.

If we implement analytics in the future, we will choose privacy-friendly solutions that respect user privacy and update this policy accordingly.

Data Security

We implement appropriate security measures including:

  • HTTPS encryption for all website traffic
  • Secure hosting infrastructure
  • Limited access to personal data
  • Regular security reviews

While we strive to protect your information, no method of transmission over the internet is 100% secure.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy or as required by law:

  • Server logs: Retained for up to 90 days for security purposes
  • Contact communications: Retained as long as needed to address your enquiry, then archived or deleted

Children's Privacy

This website is not directed at children under 13. We do not knowingly collect personal information from children under 13 through the heliviohealth.com website.

Our products, such as Cradli, are designed for adult parents and caregivers. Please refer to product-specific privacy policies for how we handle information about children that parents choose to enter.

Your Rights

Under applicable data protection laws (including UK GDPR), you may have the right to:

  • Access: Request a copy of personal data we hold about you
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Objection: Object to certain processing of your data
  • Portability: Request your data in a portable format

To exercise these rights, contact us at privacy@heliviohealth.com. We will respond within 30 days.

International Data Transfers

Helivio Health Ltd operates from the United Kingdom. If you access our website from outside the UK, your data may be transferred to and processed in the UK or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For significant changes, we may provide additional notice.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: